United Road Auto Transport Review

United Road Auto Transport
Licensing Information
MC number: 526599
US DOT number: 2234402
Company Address
10701 Middlebelt Road
Romulus, MI 48174

United Road Auto Transport is one of the largest automobile transportation companies in the United States. Based in Romulus, Michigan, the company claims that it transports a staggering two million vehicles to locations around the country each year. Its customers include car dealers, individuals, major vehicle manufacturers, financial institutions, vehicle remarketing companies, and auction sites such as eBay.

Large Company-Owned Fleet

United Road owns one of the largest fleets of auto carriers in the industry. The company uses a fleet of 1,100 fully owned trucks, and another 2,500 associate-owned auto transport carriers to haul vehicles for customers. Its fleet includes open carriers, hard and soft-sided enclosed vehicle haulers, quick loaders, flatbeds, rollbacks and car trailers. The auto transporter maintains as many as 150 vehicle logistics and transport distribution centers that it uses to transport cars around the country and to overseas locations. According to a United Road review by the Federal Motor Carrier Safety Administration, the company’s trucks logged about 66.5 million miles in total in 2010.

Service Portfolio

Individual customers can use the company to ship their car from point-to-point anywhere in the country. United also offers student shipping services, seasonal car shipping services and internet shipping services for customers who might have purchased a vehicle online or on an auction site such as eBay. The company provides an easy to use online form that customers can use to get an instant quote. In addition, the auto shipper also offers a full-suite of specialized services for corporations, car rental companies, dealers and manufacturers.

Sophisticated Vehicle Tracking System

United Road prides itself on having one of the most sophisticated vehicle tracking and logistics management systems in the auto transportation industry. The system is called Online Vehicle Information Shipping Solution (OVISS), and is designed to provide real-time order visibility. Using the system, customers can get up-to-the-minute information on the status of their shipment and delivery details. The company has licensed the technology for use in other industries and countries.

Strategic Acquisitions

United Road Auto Transport has boosted its presence in the market through strategic acquisitions and partnerships. The company currently owns Autolog, a Linden, New Jersey-based auto shipping firm that ships between 5,000 and 6,000 cars annually. It also owns Alaska Vehicle Transport Company, an Anchorage-based transporter that ships vehicles around the continental United States. In addition, United also owns a company called Pilot Transport that specializes in exotic car transportation.

High Quality Service

United’s vehicle transportation services are ISO 9002 certified, which basically means the company meets international quality standards for service. The company is not accredited with the Better Business Bureau. However, according to a United Road review by the BBB, the company meets or exceeds standards for service quality and customer service.